i1win Privacy Policy

Your privacy matters to i1win. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a player in Bangladesh.

Last Updated: January 2025
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Summary: i1win collects only the data needed to operate your account, process payments, and keep the platform secure. We never sell your personal data to third parties. You have the right to access, correct, and delete your data at any time by contacting us at [email protected].

1. Introduction

This Privacy Policy explains how i1win collects, uses, stores, and protects the personal data of players who register and use the i1win platform. i1win is committed to handling your personal data responsibly and transparently, in line with applicable data protection laws and best practices.

By registering an account on i1win or using any part of the i1win platform — including the website, mobile browser version, and any associated services — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here.

This Privacy Policy should be read alongside i1win's Terms and Conditions and Responsible Gaming Policy. If you have any questions about how i1win handles your data, please contact us at [email protected] at any time.

2. Data We Collect

i1win collects personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of personal data we collect include:

Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account registration and age verification
Contact Data Email address, phone number Account communication and support
Financial Data bKash/Nagad/Rocket account number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser type, operating system Platform security and fraud prevention
Usage Data Pages visited, games played, bets placed, session duration Platform improvement and responsible gaming monitoring
Verification Data Copies of ID documents, proof of address, selfies KYC compliance and fraud prevention

i1win does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulation.

3. How We Collect Your Data

i1win collects your personal data through the following means:

  • Direct interactions: When you register an account on i1win, complete your profile, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
  • Automated technologies: When you use the i1win platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 9 for more details on cookies.
  • Third-party sources: i1win may receive data about you from payment processors (such as bKash, Nagad, and Rocket) when you make a transaction, or from identity verification services used to confirm your identity during the KYC process.
  • Verification processes: When you submit identity documents or other verification materials in response to a request from i1win's compliance team .

4. How We Use Your Data

i1win uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, i1win uses your data to:

  • Create and manage your i1win account, including verifying your identity and age.
  • Process deposits and withdrawals in BDT via bKash, Nagad, and Rocket.
  • Provide customer support and respond to your queries and complaints.
  • Send you important account notifications, such as transaction confirmations, security alerts, and policy updates.
  • Monitor your account activity to detect and prevent fraud, money laundering, and other illegal activity.
  • Comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Improve the i1win platform by analysing usage patterns and player behaviour in aggregate, anonymised form.
  • Support responsible gaming by monitoring for signs of problem gambling and enforcing player-requested limits and exclusions.
  • Send you promotional communications about i1win bonuses and offers, where you have opted in to receive such communications.

Marketing Communications: i1win will only send you promotional emails or messages if you have opted in during registration or through your account settings. You can opt out of marketing communications at any time by contacting [email protected] or updating your preferences in your i1win account.

6. Data Sharing

i1win does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only in the following limited circumstances:

  • Payment processors: i1win shares necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
  • Identity verification providers: i1win may share your identity documents with third-party KYC verification services to confirm your identity and age. These providers process your data solely for verification purposes.
  • Regulatory and law enforcement authorities: i1win may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies, or courts. i1win will comply with any lawful request for data disclosure.
  • Fraud prevention services: i1win may share data with fraud detection and prevention services to protect the platform and its players from fraudulent activity.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of i1win's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties with whom i1win shares your data are required to handle it securely and in accordance with applicable data protection laws. i1win does not permit third parties to use your data for their own marketing purposes.

7. Data Retention

i1win retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

  • Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with AML and KYC regulatory requirements.
  • Transaction data: Retained for a minimum of five years from the date of the transaction.
  • Identity verification documents: Retained for the duration of your account and for a minimum of five years after account closure.
  • Usage and technical data: Retained for up to two years from the date of collection, after which it is anonymised or deleted.
  • Marketing preferences: Retained until you withdraw your consent or close your account.

When your personal data is no longer required, i1win will securely delete or anonymise it. If deletion is not immediately possible — for example, because data is stored in backup archives — i1win will securely isolate the data and protect it from further processing until deletion is possible.

8. Data Security

i1win takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption: All data transmitted between your device and i1win's servers is encrypted using industry-standard SSL/TLS protocols.
  • Secure data storage: Personal data is stored on secure servers with restricted access. Only authorised i1win personnel with a legitimate need to access your data are permitted to do so.
  • Access controls: i1win uses role-based access controls to ensure that employees can only access the data they need to perform their job functions.
  • Regular security audits: i1win conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the platform.
  • Incident response: i1win has a data breach response plan in place. In the event of a data breach that affects your personal data, i1win will notify you and relevant authorities as required by law.

Your Responsibility: While i1win takes every reasonable step to protect your data, you are also responsible for keeping your i1win account credentials secure. Never share your password with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

9. Cookies and Tracking Technologies

i1win uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and analyse how the platform is used. A cookie is a small text file that is stored on your device when you visit i1win.

The types of cookies i1win uses include:

  • Essential cookies: These are necessary for the i1win platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
  • Functional cookies: These cookies remember your preferences — such as your language settings — to provide a more personalised experience on i1win.
  • Analytics cookies: i1win uses analytics cookies to understand how players use the platform, which pages are most visited, and where improvements can be made. This data is collected in aggregate and anonymised form.
  • Security cookies: These cookies help i1win detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can control cookie settings through your browser. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the i1win platform and prevent you from logging in or using certain features.

10. Your Data Rights

As an i1win player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact i1win at [email protected].

Right of Access

You can request a copy of the personal data i1win holds about you at any time. i1win will respond within a reasonable timeframe.

Right to Rectification

If any of the personal data i1win holds about you is inaccurate or incomplete, you have the right to request that it be corrected.

Right to Erasure

You can request that i1win delete your personal data, subject to our legal obligations to retain certain records for regulatory compliance.

Right to Restrict Processing

You can ask i1win to restrict the processing of your personal data in certain circumstances, such as while a dispute is being resolved.

Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format to transfer to another service provider.

Right to Object

You have the right to object to i1win processing your data for direct marketing purposes at any time, with immediate effect.

11. Minors

i1win is strictly an 18+ platform. i1win does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the i1win platform in any way.

If i1win becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed and all associated data will be deleted, except where retention is required by law. If you believe that a minor has registered on i1win, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

i1win reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date. For significant changes, i1win may also notify registered players via email or an in-platform notification.

Your continued use of i1win after any changes to this Privacy Policy are published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how i1win protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way i1win handles your personal data, please contact the i1win privacy team. We aim to respond to all privacy-related enquiries promptly.

  • Email: [email protected]
  • Live Chat: Available within the i1win platform after logging in to your account.

For data deletion requests, access requests, or to withdraw your consent to marketing communications, email [email protected] with the subject line "Privacy Request" and your registered account email address.

Your Data, Protected

How i1win Keeps Your Data Safe

Six ways i1win protects your privacy every time you play

End-to-End Encryption

Every piece of data you send to i1win — from your login credentials to your payment details — is protected by SSL/TLS encryption. No one can intercept your data in transit.

Zero Data Selling

i1win will never sell, rent, or trade your personal data to advertisers or data brokers. Your information is used only to operate your account and keep the platform secure.

KYC You Can Trust

i1win's identity verification process uses certified third-party KYC providers. Your documents are handled securely and used only to confirm your identity — nothing else.

Secure BDT Payments

All bKash, Nagad, and Rocket transactions on i1win are processed through encrypted payment gateways. Your mobile banking details are never stored on i1win's servers.

Full Control Over Your Data

i1win gives you the right to access, correct, and delete your personal data at any time. Just email support and i1win's team will handle your request quickly and professionally.

Easy Marketing Opt-Out

Not interested in promotional emails? You can opt out of all i1win marketing communications at any time through your account settings or by contacting support directly.

Play on i1win With Confidence

Your privacy is protected every step of the way on i1win. Register your free account today and enjoy BDT payments, live cricket betting, and a full game library — all backed by a platform that takes your data seriously.